Frequently Asked Questions
General
What is Aim?
Aim is a unified metrics platform that connects all your business systems, helping you track, analyze, and optimize key performance indicators across your entire organization.
How much does Aim cost?
Visit our pricing page for current plans. We offer a free tier with up to 3 integrations and 50 metrics.
Is my data secure?
Yes. We use enterprise-grade encryption for all data in transit (TLS 1.3) and at rest (AES-256). All credentials are encrypted and stored securely. We’re SOC 2 Type II certified and GDPR compliant.
Can I try Aim for free?
Yes! Our free tier includes 3 integrations, 50 metrics, and 7 days of data retention. No credit card required.
Integrations
How many integrations does Aim support?
We currently support 60+ integrations across analytics, CRM, data warehouses, payments, and more. See the full list.
How long does it take to set up an integration?
Most integrations take 5-20 minutes to set up depending on complexity:
- Simple (5-10 min): API key integrations like Stripe, Slack
- Intermediate (10-15 min): OAuth integrations like HubSpot, Google Analytics
- Advanced (20-30 min): Data warehouse connections like Snowflake, BigQuery
Can I request a new integration?
Yes! Email us at integrations@aimmetrics.ai with the system you’d like to connect.
What if my integration stops working?
Check the troubleshooting guide for common solutions. If you’re still stuck, contact support.
Metrics
How many metrics can I create?
Depends on your plan:
- Free: 50 metrics
- Pro: 500 metrics
- Enterprise: Unlimited
What’s the difference between a direct metric and a calculated metric?
- Direct metrics pull a single value from an integration (e.g., “Total Revenue from Stripe”)
- Calculated metrics combine multiple metrics with formulas (e.g., “Conversion Rate = Conversions / Visitors × 100”)
Can I import historical data?
Yes! Historical data availability depends on your plan:
- Free: Last 30 days
- Pro: Last 90 days
- Enterprise: 2+ years
How often does data refresh?
You can choose:
- Real-time: Within seconds (for supported integrations)
- Hourly: Every hour
- Daily: Once per day (most common)
- Weekly: Once per week
- Manual: On-demand only
Data & Privacy
Where is my data stored?
Data is stored in secure AWS data centers in the US (us-east-1). Enterprise customers can choose their region.
Who can see my data?
Only users in your organization with appropriate permissions. You control access via team assignments and roles.
Can I export my data?
Yes! Export any metric or dashboard to CSV, Excel, or via our API.
What happens if I cancel?
You can export all your data before canceling. Data is retained for 30 days after cancellation in case you change your mind.
Is Aim GDPR compliant?
Yes. We’re GDPR compliant and offer data processing agreements (DPAs) for enterprise customers.
Technical
Does Aim have an API?
Yes! Our API allows you to:
- Create and manage metrics programmatically
- Query metric values
- Manage integrations
- Create dashboards
See API documentation for details.
What are the IP addresses for whitelisting?
For database connections and firewall whitelisting, contact support@aimmetrics.ai for our current IP addresses.
Do you offer on-premise deployment?
Enterprise customers can opt for self-hosted deployment. Contact sales@aimmetrics.ai for details.
What’s your uptime SLA?
- Free/Pro: 99.5% uptime
- Enterprise: 99.9% uptime with SLA
Check current status at status.aimmetrics.ai
Billing
Can I change plans?
Yes, anytime. Upgrades take effect immediately. Downgrades take effect at the end of your billing cycle.
Do you offer discounts?
- Annual plans: 20% discount
- Nonprofits: 50% discount
- Startups: Special pricing available (contact us)
What payment methods do you accept?
We accept all major credit cards and ACH transfers for annual Enterprise plans.
Can I get a refund?
We offer a 14-day money-back guarantee for annual plans. Contact billing@aimmetrics.ai.
Support
How do I get help?
- Email: support@aimmetrics.ai
- In-app chat: Click the chat icon
- Documentation: Browse these docs
- Community: Aim Community Slack
What are your support hours?
- Email: 24/7 (responses within 24 hours)
- Chat: Monday-Friday, 9am-5pm PT
- Enterprise: 24/7 priority support with less than 2 hour response time
Do you offer training?
Yes! We offer:
- Self-service onboarding
- Live demo sessions
- Custom training for Enterprise customers